JumpStart is subject to these Terms of Service. Logitech records certain usage data for security, support, and reporting purposes. Please review our: Privacy Policy
"; var jumpstartPostForm = "
If your support request concerns a Tap that was not sold as part of a Microsoft Teams Rooms including JumpStart Service, but as a standalone Tap device or as part of a Zoom Room or Hangouts Meet, contact Logitech support directly through this Link
"; var jumpstartThankyouPage = "
Your service request has been submitted. An email from a JumpStart expert will be sent to [[form_email]]. Please check your Spam / Junk folder if you do not receive an email from JumpStart within 1 business day. You may now close this window or continue browsing the support website.
Check your Service and Support Coverage by filling out everything correctly. Selecting the correct Country is highly important*
`; var warranty_status_workato_endpoint="https://apim.workato.com/product-lookup-v10/prod/warranty-for-serial-num"; var warranty_status_workato_token="eada23b666b5b1597cac6a0b2b62e219e30f09077fd75cb3ba8c361e74289a0f"; var warranty_status_form_final_page_based_on_ext_warranty =`Warranty End Date Based on Extended Warranty (YYYY-MM-DD)`; var checking_serial_number_warranty_status_form_id = "360006739433"; var warranty_status_form_final_page_based_on_serial_num =`Warranty End Date Based on Serial Number (YYYY-MM-DD)`; var warranty_status_form_final_page_based_on_purchase_date =`Warranty End Date Based on Purchase Date (YYYY-MM-DD)`; var productList_Response; var warranty_end_date; var warranty_type; var today; var continuebutton = `Continue`; var backbutton = `Back`; var Unexpectederror = `Error to get warranty end date via workato`; var invalidSerialerror = `Please enter a valid serial number`; var noproduct_message =" No Products Found"; var fieldIdMap = new Map([ ["Product",{"id":"360019373854","name":"Product", "hideonload":false,"required":true}], ["serial_number_or_confirmation_code" , { "id":"360019376633", "hideonload":false,"required":true}], ["name" , { "id":"360019375594", "hideonload":false,"required":true}] , ["company_name" , { "id":"360019364774", "hideonload":false,"required":false}], ["email" , { "id":"requester_email", "hideonload":false,"required":false}], ["language" , { "id":"360019366794", "hideonload":false,"required":false}], ["country" , { "id":"360019382014", "hideonload":false,"required":false}], ["phone_number" , { "id":"360019385593", "hideonload":false,"required":false}], ["software_one_case_id" , { "id":"360019378373", "hideonload":false,"required":true}], ["description" , { "id":"description", "hideonload":false,"required":true}], ["RMA_required" , { "id":"360019378533", "hideonload":false,"required":true}], ["shipping_method" , { "id":"360019366894", "hideonload":true,"required":false}], ["street_address" , { "id":"360019376293", "hideonload":true,"required":false}], ["city" , { "id":"360019364094", "hideonload":true,"required":false}], ["state" , { "id":"360019376333", "hideonload":true,"required":false}], ["postal_code" , { "id":"360019364134", "hideonload":true,"required":false}], ["internal_note" , { "id":"360019366814", "hideonload":false,"required":true}], ["software_one_agent_name" , { "id":"360019366854", "hideonload":false,"required":true}], ["authentication_code" , { "id":"360019366874", "hideonload":false,"required":true}], ["attachment" , { "id":"request-attachments", "hideonload":false,"required":false}], ["type" , { "id":"360011873473","name":"type", "hideonload":true,"required":false}], ["priority" , { "id":"360011873493","name":"priority", "hideonload":true,"required":false}], ["ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hideonload":true,"required":false}], ["secondary_origin" , { "id":"360019749493","name":"secondary_origin", "hideonload":true,"required":false}], ["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required":false}], ["linked_product_id" , { "id":"360019372674","name":"linked_product_id", "hideonload":true,"required":false}], ["business_group" , { "id":"360019386653","name":"Business Group", "hideonload":true,"required":false}], ["routing_category" , { "id":"360019426873","name":"Routing Category", "hideonload":true,"required":false}], ["product_id" , { "id":"360019382494","name":"Product Id", "hideonload":true,"required":false}], ["product_short_name" , { "id":"360019373054","name":"Product Short Name", "hideonload":true,"required":false}], ]);; var fieldDependancyMap = new Map([["RMA_required" , new Map([ [ "yes" , [ { "field":"shipping_method", "display":true, "required":true},{ "field":"street_address", "display":true, "required":true},{ "field":"city", "display":true, "required":true},{ "field":"state", "display":true, "required":true},{ "field":"postal_code", "display":true, "required":true}] ], [ "rma_no" , [ { "field":"shipping_method", "display":"false", "required":false},{ "field":"street_address", "display":false, "required":false},{ "field":"city", "display":false, "required":false},{ "field":"state", "display":false, "required":false},{ "field":"postal_code", "display":false, "required":false}] ] ]) ] ]);; var jumpstartEscalationStaticFieldVal = new Map([ ["subject", {"value": "JUMPSTART Service Escalation Request"}], ["ticket_form_id", {"value": "360001032333"}], ["routing_cat", {"value": "routing_seed","id": "360019426873"}], ["product_id", {"id": "360019382494"}]]);; var assetsSmartdock = "//theme.zdassets.com/theme_assets/9049502/be0a34b2230cca2b27cde0606d7124c434648d6f.png"; var jumpstartEscalationHeader = "JUMPSTART SERVICE ESCALATION REQUEST"; var jumpstartEscalationContent = "
Please use this form to submit a support ticket to Logitech customer care
"; var jumpstartEscalationBanner = "
Setup guided assistance
"; var invalidError = "This does not look like the serial number from a Tap display. The S/N can be found at the base of the Tap by unscrewing the bottom case of the Tap and/or removing any pre-installed adapter. You can also find the S/N on the box of the Tap product."; var invalidErrorForjumpstartEscalation = "Invalid Code, Please re-enter either Confirmation Code or product serial number."; var expiredError = "Unfortunately your JumpStart service expired. If you need troubleshooting or technical assistance, please contact Logitech Customer Care at https://support.logi.com"; var unexpectedError = "an unexpected error has occurred. please contact Logitech Customer Care at https://support.logi.com"; var invalidEmail = "Please enter a valid email address."; var invalidAuthenticationcode = "Please enter a valid authentication code." var jumpstartEscalationThankyouPage = "
Your service request has been submitted. One of our service experts will be in contact within one business day to assist you. You may now close this window or continue browsing the support website.
Please use this form to submit a social media escalation to customer care
"; var IEThankyouPage = "
Your service request has been submitted. One of our service experts will be in contact within on business day to assist you. You may now close this window or continue browsing the support website.
"; var assetsEducationSupportHeroImage = "//theme.zdassets.com/theme_assets/9049502/d1fc77e43a6ac8a7a829e8c5b86b952ebffb92d6.jpg"; var serialNoInfo = "
Please enter only one serial number. If you need to register multiple serial numbers, you can upload a CSV file as an attachment below.
"; var eduHeroTitle = "Logitech Education Support"; var notLoggedInUserInfo = "Having a My Account is not required but allows you to register your product to validate your limited hardware warranty duration, view your support history and allows us to provide you more personalized support."; var productInfoConsumerURL = "
Don't see your product? Try our Consumer Support Page!
"; var education_support_form_id = "360004097733"; var education_fields = "360019375594,360019382014,360019395193,360044898493,1900002403645"; education_fields = education_fields.split(" ").join(""); var serialNumberTicketFieldId = "360019395193"; var response_center_form_id = "360001149214"; var responseCenterFieldMap = new Map([["name" , { "id":"360019375594", "name":"Name", "hideonload":false,"required":true, "show":true }] ,["email" , { "id":"requester_email", "name":"Email", "hideonload":false,"required":true, "show":true}],["topics_case_category" , { "id":"360019379113", "name":"Topics/Case Category", "hideonload":false,"required":true, "show":true}],["Country" , { "id":"360019382014", "name":"Country", "hideonload":false,"required":true, "show":true}],["description" , { "id":"description", "name":"Description of Customer's Issue", "hideonload":false,"required":true, "show":true}]]);; var resCenterFormCont = "
Thank you for visiting Logitech Response Center. Please use this form to (1) submit feedback about our privacy practices or request deletion of your data; (2) submit a claim of copyright or trademark infringement; (3) report a website security issue, phishing mail, counterfeit product; or (4) inquiries on other available topics. We’d like to hear from you. To help us process your request, please choose a topic from the list below and complete the following fields.
Specific product, software, sales and/or warranty inquiries are handled separately at Logitech Support. Please submit your issue or question at support.logi.com/contact.
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